This HZM Southern Africa Warranty Statement is for its Authorised HZM Southern Africa Dealers who in turn extend this Warranty Statement to its end-user/owner of an HZM Southern Africa product, or its directly for the end user/owner from the HZM Southern Africa Distributor.

HZM Southern Africa is an International Trading Company and not the ORIGINAL Manufacturer of its products. The Authorised HZM Southern Africa Dealer and end-user/owner must rely solely on the warranty, if any, of the respective Manufacturers of the HZM Southern Africa Products and/or other Component Manufacturers including, but not limited to engines, pumps, tyres and batteries.

HZM Southern Africa hereby extends its Product Manufacturers and Component Manufacturers “Limited Parts Only Warranty” for a period of 1500 hours/12 months whichever occurs first, for the Machine, and 2000 hours/12 months whichever occurs first, for the Engine. The warranty period will start at time of delivery, upon the signature of this Warranty Agreement.

During the warranty period, HZM Southern Africa shall supply “Parts Only” without charge for the replacement part, which fails because of defects in material and workmanship. The end-user/owner shall provide the authorised HZM Southern Africa Dealer/Distributor with prompt written notice of the defect, submit a warranty claim according to the HZM Southern Africa Warranty Claim Policy and Procedures which will include a completed written warranty claim form and submit via email to the HZM Southern Africa Authorised Dealer, HZM Southern Africa Head Office or Distributor, and allow reasonable time for replacement of the relevant failed part, if authorised by HZM Southern Africa Product and/or Component Manufacturers. A portion of the warranty claim form needs to be completed by the end-user/owner’s selected qualified technician. HZM Southern Africa may require additional evidence of the relevant failed part in order to process certain warranty claims, such as information, photos and/or videos. HZM Southern Africa may override a possible turn down claim from its Product and Component Manufacturers at its sole discretion and make good on the replacement of a claimed defect part in Goodwill or Invoice a portion of the Replacement Value of the Part.

HZM Southern Africa may, at its option, request failed parts or the Product to be returned to the Authorised HZM Southern Africa Dealer, HZM Southern Africa Head Office or Distributor. Transportation of the Product or defect part to and from the HZM Southern Africa Authorised Dealer, HZM Southern Africa Head Office or Distributor for warranty replacement is the responsibility of the end-user/owner. Warranty claim investigation/testing and motivation cost, labour for re-installing the warranty replacement part/s, etc, will be the responsibility of the end-user/owner.

HZM Southern Africa Warranty Statement and After Sale Service Policy makes provision for the end user/owner to appoint its own fully qualified third-party service agent of their choosing to service the HZM Southern Africa product according to the HZM Southern Africa Service/Operator Manuals or Industry Standards. HZM Southern Africa guidelines to honour this warranty is that the product must at all times be serviced by a full time occupational Qualified Diesel Mechanic for servicing the engine, a full time occupational qualified Auto Electrician for servicing the Electrical Components and a full time occupational Hydraulic Expert for servicing the Hydraulics of the Product.
HZM Southern Africa may request a copy of such appointed qualified third-party service agent’s qualifications at any time. HZM Southern Africa Authorised Dealer, HZM Southern Africa Head Office or Distributor may requires a copy of every job card with every service done during the warranty period from the end-user/owner, as outlined in the Service/Operators Manual.

HZM Southern Africa reserves the right to do a Maintenance and Warranty Inspection during the warranty period of the HZM Southern Africa Product as used by the end-user/owner at the premises where the product is used. Such a Maintenance and Warranty Inspection will be arranged upfront with the end-user/owner and the purpose will be to establish proper operation and maintaining of the product according to the Operator/Service manuals. The Maintenance and Warranty Inspection may include the audit of daily checks, service job cards, operator qualifications and any other checks and controls that HZM Southern Africa may find suitable to establish a full report to the end-user/owner of the state of the product and possible listing of upfront warranty parts replacement. Such a report may also be used to deny future warranty claims if found that the product is not maintained or operated according to the HZM Southern Africa Operator/service Manuals.

All service & other parts must be purchased from the Authorised HZM Southern Africa Dealer, HZM Southern Africa Head Office or Distributor within the warranty period.
The following are the HZM Southern Africa product Warranty Exclusions:

1. Any damage caused to the HZM Southern Africa product as a result of negligence, neglect, misuse, abuse, accident, improper repair, overloading, lack of maintenance, or default of the owner, his agents or operators, or any third-party action.
2. The owner’s unreasonable delay in making his HZM Southern Africa product available after being notified by HZM Southern Africa and/or his Dealer of a potential component problem.
3. The owner’s continued use of an HZM Southern Africa product despite his knowledge of an existing problem.
4. The owner’s failure to inform HZM Southern Africa and/or his Dealer of an existing problem within a reasonable amount of time, resulting in further damage or component failure.
5. Conditions resulting from a direct and/or indirect failure and/or neglect to maintain the HZM Southern Africa product in accordance with the daily Pre-Start Checklist, and minimum scheduled services detailed in the Manuals.
6. Warranty will be null and void if the Product has not been serviced according to the minimum service schedules as per the Manuals.
7. Modifications or changes to equipment not specifically approved in writing by HZM Southern Africa.
8. Any attachments that are sold with the product.
9. Cooler and Air flow problems caused by blocked and/or contaminated filters, radiators, condensers, coolers, hoses, etc.
10. Fuel system equipment (pumps, injectors, filters, pipes, etc) defects resulting from water, contaminated fuels and other contaminants.
11. Hydraulic system equipment (pumps, motors, valves, etc) defects resulting from hydraulic oil contaminants, overloading or misuse.
12. Pins and bushes, grease pins, nuts and bolts, engine mountings, belts, hydraulic and other hoses, lights, bulbs, seals, O-rings, bearings, gaskets, tank caps, quick hitch wear items, fuses and relays, electrical fittings and components, glass, wiper blades, door handles, muffler, exhaust, batteries, brake pads, air brake system, cooling system components (outside the engine), intake components (outside of the engine), tyres, tracks, clutches, maintenance items, seat cushions and covering materials, radios, reverse cameras, floor mats, hinges, paint, rust and other wear and tear products.
13. Damage arising from the use of lubricants, fuel, fluids, or filters which do not conform to specifications required by HZM Southern Africa.
14. Warranty will be null and void if the Product has been operated by a Person without being a Qualified & Trained Operator for such a Specific Product.
15. Warranty will be null and void given the installation of aftermarket non authorised parts.
16. Warranty will be null and void if the HZM Southern Africa Product has not been serviced by a Qualified Technician as described in this Warranty Statement, and in accordance with HZM Southern Africa’s minimum service interval schedule, and if such a service can’t be proofed with a proper completed Industry Standard Job Card.
17. Warranty will be null and void if any implement or attachment is used or installed, that has not been approved in writing by HZM Southern Africa.
18. Warranty will be null and void if this Warranty Agreement/Statement is not signed by the end-user/owner.

HZM Southern Africa excludes other conditions, warranties or representations of all kinds, expressed or implied, statutory or otherwise (except that of title) including or implied warranties and conditions relating to merchantability, satisfactory, quality, and fitness for a particular purpose.

Corrections by HZM Southern Africa of non-conformities whether patent or latent in the manner and for the time period provided above, shall constitute fulfilment of all liabilities of HZM Southern Africa as such non-conformities, whether based on contract, warranty, tort, negligence, indemnity, strict liability or otherwise, with respect to or arising out of such product.

The remedies of the end-user/owner set forth under the provision of the warranty outlined above are exclusive at the total liability of HZM Southern Africa including any holding, subsidiary, associated or affiliated company or distributor with respect to the sale or the product and service furnished hereunder in connection with the performance or breach thereof, or from delivery, insulation, repair or technical direction covered by or furnished under this sale, whether based on contract, warranty, tort, negligence, indemnity, strict liability or otherwise shall not exceed the purchase price of the product upon which such liability is based.

HZM Southern Africa including any holding, subsidiary, associated or affiliated company or distributor shall in no event be liable to the end-user/owner, any successors in interest or any beneficiary or assignee relating to this sale for any consequential, incidental, indirect, special or punitive damages arising out of this sale or by any breach thereof, or any defect in, or failure of, or malfunction of the product under this sale, whether based upon loss of use, lost profits, or revenue, interest, lost goodwill, work stoppage, impairment of other goods, loss of reason by shutdown or non-operation, increased expenses of operation or claims of user or customers of the user for service interruption whether or not such loss or damage is based on contract, warranty, tort, negligence, indemnity, strict liability or otherwise.